I have been shopping at the Stop in Shop in Milford CT for years. My checking account was recently changed from New Alliance Bank to First Niagara as the result of a bank merger. When I first wrote a check from the First Niagara account, even though my account number had not changed, Telecheck denied my check! I first went to my bank and they could find no reason for their doing so, since the acciunt number had not changed. Telecheck made what they called the " necessary changes" at their end and apologized profusely to me, saying this would never happen again. Then , on Sunday September 2nd, I again went to Stop and Shop- I had new First Niagara checks, and my account number is EXACTLY the same, yet, because the bank had added 3 additional zeroes in front of my account number, my check was AGAIN DENIED by Telecheck as the account was considered invalid. I again had to go home and call Telecheck and they had to add these 3 zeroes into their files so that this would not happen again. I also again called my bank who said there was NO REASON for the check to be denied!
I was embarassed both times with these denials- here I am in line, with a cart full of groceries, trying to check out, and the cashier says " We can't take your check" when I have plenty of funds in my account and all because these nimrods can't recognize that the account number is EXACTLY the same, just that 3 zeroes have been added!
I am due to go grocery shopping again this week, but if my check is denied again, that's the end of my relationship with Stop and Shop as well. I am so sick of this ***.
Monetary Loss: $250.