Product: Telecheck Check Payment Processing Service Clear all filters (31 of 31 reviews match)
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Telecheck - Check Payment Processing Service Review from Sugar Land, Texas

1.0
Details
Wrote a check at Rite Aid and it bounced, Was told from the cashier that I needed to contact Telecheck to find out why. Which I did, I could not believe what I was told: No we did not check you bank account to see if you had the funds!!! although I have excellent credit, own my own home and have money in my account this company decide I wrote three small checks in one day that was to much!! ITS CHRISTMAS!!! I stood in line for a long time and felt like a fool leaving the store as if I was some kind of thief!!!!!! I am so pissed!!!!!!!!!!!!!!!
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Author
Location
Sugar Land, Texas
Service
Telecheck Check Payment Processing Service
Reason of review
they are a *** poor company
Preferred solution
Be held accountable for poor service, they are located out of the Philippines base out of TX
Review #1147160 is a subjective opinion of poster.
0 comments

Telecheck - Check declined, staff unable to state why

Went to Firestone to pick up my truck after repairs. Wrote a check and it was handed back to me stating check was declined with no reason. When I pressed the staff for a reason, he stated that all he could tell me was it was a “code 3” and I could google the meaning, but he had no idea why. When I googled “code 3” I got the following: Code 3 means that TeleCheck has no negative information on the check writer or company. However, the check falls outside of the established guidelines, and TeleCheck will not guarantee this transaction at this time. If you use an Eclipse® or Accelera® terminal, a record number will appear below the Code 3. It does not tell you what the “guidelines” are.....needless to say, due to my work schedule now I don’t know when I can get back in to settle this. Still have no truck, and will not return to Firestone.
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Author
Location
Stockton, California
Service
Telecheck Check Payment Processing Service
Reason of review
Problems with payment
Review #1138103 is a subjective opinion of poster.
0 comments

Telecheck phone rep Rude!!!

1.0
Details
I tried to make a purchase on Amazon using my personal checking account and I kept getting a message that Telecheck refused the transaction. When I called to inquire (and I am pleasant to reps when there is a problem since I need their help), the rep was impatient and rude. This person had a very thick accent and was very difficult to understand. I had to ask her to repeat herself only one time, and she got very hissy with me. Seriously?? How does a rude person who can't speak English even get a job like this??? Vendors need to find another company to verify bank account purchases.
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Author
Service
Telecheck Check Payment Processing Service
Cons
  • Rude customer service
Reason of review
Poor customer service
Preferred solution
call me so I can give them the time of my call
Review #1136781 is a subjective opinion of poster.
2 comments
1.0
Details
I am in my 70's and have never had a check declined, I felt awful! I proceeded to my bank to find out what was wrong....nothing was wrong on my end. Bank said they had other customer's that experienced the same issue. There is nothing you can do and I was stressed and...
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Anonymous
#1395860

I am in my 70's also and have not written a check in a store for over 40 years. No negative from that. Use cash or a credit card. You cannot fix Telecheck.

Author
Location
Bandon, Oregon
Service
Telecheck Check Payment Processing Service
Cons
  • Declined a good check
Reason of review
Poor customer service
Review #1136152 is a subjective opinion of poster.
1 comment
1.0
Details
BestBuy who uses Telecheck services declined my check that was presented 11/17/2017 to buy a TV when I clearly had plenty of money in my account. This is not the first time this has happened to me. then they proceed to block my checking account for approximately 2...
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h.kitchener
#1393204

Companies use Telecheck because they don't wish to accept bad checks. However, from what I have seen, Telecheck is, indeed rather inept in many cases. The solution is to avoid...

Author
Location
Sugar Land, Texas
Service
Telecheck Check Payment Processing Service
Cons
  • Are the worst company onthe planet they suck out loud
Reason of review
This company SUCKS!! They always do this to me... Worst Company EVER!!!!!
Loss
$420
Review #1133298 is a subjective opinion of poster.
7 comments
1.0
Details
my check was declined so I called the number on the receipt and was told "my check was declined because it didn't meet telecheck criteria" and "the decision was not based on my bank balance and it wasn't based on previously bounced checks" (telecheck's words...not...
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Anonymous
#1382214

You can avoid telecheck as there are many other check verification companies that can be used. For example...check systems is an excellent company that does the same job with ...

Author
Location
Houston, Texas
Service
Telecheck Check Payment Processing Service
Reason of review
Problems with payment
Review #1111123 is a subjective opinion of poster.
0 comments

Telecheck - Checks refused, again

1.0
Details
This is the third time in the past 5 years that this company has taken it upon themselves to decline my checks. We've never written a bad check, our credit report shows that are bills are all paid and up to date. How do they determine that we are a risk?? They do not have access to our account, our bank will not give them access, none of these checks have gone through to our bank. When we called them they say they need to have our bank call them and verify that the funds are there. Our bank will not disclose any information, and they know that when they told us to have the bank call them. Awful people.
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Author
Location
Sugar Land, Texas
Service
Telecheck Check Payment Processing Service
Cons
  • Justification for denying my check
  • Unknowledgable staff unwillingness to resolve issue
  • Them having the power to refuse my checks at most stores
Reason of review
Poor customer service
Loss
$500
Review #1103814 is a subjective opinion of poster.
1 comment
ACH payments are automatic and irreversible so here's a question, who's getting our money when telecheck denies our checks? Third party to me would me that telecheck steps in after the transaction has occurred. Retailer, bank, telecheck = cancelled orders, money gone....
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Anonymous
#1371428

No, you have totally mixed your transactions in this complaint. Simple solution: stop writing checks.

Author
Service
Telecheck Check Payment Processing Service
Cons
  • Very dissatisfied not even worth rating
Reason of review
Problems with payment
Loss
$10000
Preferred solution
Let the company propose a solution
Review #1100041 is a subjective opinion of poster.
2 comments
1.0
Details
Went to Walmart this afternoon, wrote a check for $50 from a relatively new account with my info pre-printed on it. I had sufficient funds in my account. The cashier couldn't get the check to read by the machine. She ran it multiple times then she ran my driver's...
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Anonymous
#1329000

Checks are too easy to scam with!!! If you have a checking account then you have a debit card. You were red flagged due to the relatively new status of your checking account. ...

Author
Service
Telecheck Check Payment Processing Service
Reason of review
Problems with payment
Review #1047715 is a subjective opinion of poster.
1 comment
1.0
Details
My check for the payment was declined by a Code three from Telecheck. I called Telecheck and after 20 minutes of trying to spell my name, the woman finally said it had to do with the fact that I had not written a check since November. I told her that I had a check...
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Anonymous
#1497325

I had the same problem with them code 4 there ***

Author
Location
Sugar Land, Texas
Service
Telecheck Check Payment Processing Service
Cons
  • Lack of customer service
  • Lack of accuracy
  • Lack of expedient recourse for declined check
Reason of review
Poor customer service
Tags
  • Check Delcined
Review #1028928 is a subjective opinion of poster.