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Telecheck

Telecheck

getassistance.telecheck.com
What is your customer experience with Telecheck?

Telecheck Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

1.2 star rating from 68 Telecheck reviews; consumers are mostly dissatisfied. Rating distribution shows 94% unfavorable. 50% would likely recommend. Reviews cite high price level and issues with billing and reliability and request Telecheck offer a solution.

Key Takeaways for Future Customers

  • Expect frequent customer complaints about declined checks and hard-to-reach customer service.
  • Prepare alternate payment methods when merchants use Telecheck.
  • Disputes, refunds, and account issues may require persistent follow up.

Negative Feedback / Risk Areas

  • Widespread reports of declined checks with no clear reason and incorrect consumer data.
  • Poor customer service access and long delays resolving billing or refund issues.
  • Serious reliability problems impacting bank account access and recurring debits.

Positive Feedback

Some reviewers praised individual representatives who took time to explain issues and assist with verification.

View full overview ›

Media from reviews

Telecheck declined my check 4 different times at Walmart
Telecheck - Transaction relatedTelecheck - Never been so embarrassed in my life
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Show reviews that mention
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Karen H Zex
map-marker Grants Pass, Oregon

To make sure able to write check

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I dont have the info the recording wants, need to talk to a person, I want my new checking account verified

Cons:
  • Cant get a customer representive

User's recommendation: dont shop at winco if you have a new checking account

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Guy L Pvm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indianapolis, Indiana

Declined check

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Updated by user May 09, 2026

Forget it, you will just be wasting your time and never get to speak with a actual person

Original review Apr 21, 2026

Never could get a real person. My bank says check good; TeleCheck must be some AI that had liquid spilled on it. Would give negative stars if I could have.

Cons:
  • Appears to be only ai

Preferred solution: Them to fix the system and put a live person you can talk to

User's recommendation: RUN

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Daymon Pcj
map-marker Kingsville, Texas

Response

The person helping me took the time to deal with the problem. She would repeat a question when I didnt understand what was being asked. I really appreciated that because some of it was very confusing to me.

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NANCY B Oya
map-marker Des Moines, Iowa

My check didn't go through t my grocery store and my bank didn't know why and said to talk to you

I haven't gotten any response from telecheck and none of the numbers I have called have answered. I have a problem that I don't know how to fix.

User's recommendation: You won't get your issues answered

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Krista S Xdq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Would select 0/5 if Possible

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AI Highlights
  • - Customer service couldn't explain the issue or resolve it.
  • - Telecheck couldn't approve the check despite funds; upfront vet payment risk for my cat.

Customer service could not explain anything. Could not get a supervisor.

Could not resolve anything. Almost cost my cat his life since emergency vets require payment up front and Telecheck couldn't approve my check, even though twice the balance needed was there because they didn't have enough history of the account. Well duh, who writes checks anymore?

Never again. If I know an establishment uses Telecheck, I will not be writing a check.

Cons:
  • Horrible service no procedure for emergencies

Preferred solution: Apology

User's recommendation: Avoid all merchants that use Telecheck.

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Marquetta Nsa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ruined my life

AI Highlights
  • - I got a check I didn’t know about; it was deposited.
  • - Check was tied to fraud; my account was closed.
  • - I can't get a bank account after almost 4 years.

I received a check in Tha mail for a job I told my bank that I didnt no anything about the check like weather it was good or not and where I had gotten it. They deposited it and put a hold on it which was fine but then when it came back and it was in fact bad they closed down my account and blacklisted me its been almost 4 years n I cant get a bank account anywhere.

The bank said the check was directly related to someone well known for fraud. How can they do that I dont do any kind of fraud I work every single day.

Its super frustrating that they can have such a huge impact on someones life n not have to have some type of customer service. Not being able to get a bank account is a really big deal

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3 comments
Guest

Unless you had a history of bounced personal checks, filing disputes on debits to your account, low balance/negative balance or lack of a regular paycheck/pension/social security deposit this seems odd. The only other thing is the bank saying this is a known fraudster may have you classified as high-risk and/or not using good judgment.

Guest

Please refund my all payment 798

Guest
reply icon Replying to comment of Guest-2710208

? What payment of 798?

View more comments (2)
Anonymous
map-marker Wisconsin Rapids, Wisconsin

I have spent hours on this system and gotten absolutely nowhere.

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AI Highlights
  • - Online questions page is not user friendly; it only lists California or Florida.
  • - Live agent said there were too many tries; try again later.

I went online as the 800 366 **** suggested. Several times.

Your system did not let me get any further than the first page of questions.

It only gave me an option of states where i was located .The list was two, california or florida. I live in wisconsin.

Your system is NOT user friendly !

I went to use the phone number listed , went through the questions , and inevitably got a real human, who told me I had too many tries on their system , and to try again another day . What a waste of time !

_ _ _ _ _ _ _!

! !

User's recommendation: do not shop where they use telecheck !

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Genevieve Itv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Why can't I get my NEW checking acct #'s accepted...

AI Highlights
  • - Unable to get new checking numbers accepted after identity theft.
  • - Despite multiple TeleCheck contacts, denial persists after changes were repaid.

Why can't I get my NEW checking acct #'s accepted which I had to do because of identity theft problems A couple of old previous checks didn't clear because of the change, but they have been repaid of the change in account #'s, but they have all been repaid! After 3-4 contacts with TeleCheck,OVER The last couple of weeks who told the last 2 times that all was fixed, TODAY another DENIED, HOW CAN I GET YOUR REPS TO PUT ME BACK ON ON THE ACCEPTANCE LIST?

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Alexius Hii

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The worst

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Just awful absolutely the most awful company I hate all credit reporting agencies they are all crooks

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Maty M Dvt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Declined transaction tio.

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AI Highlights
  • - Telecheck declined a $40.26 check to Walmart.
  • - There is no bank record of a return.
  • - Rain at Telecheck says they can't help if it was a debit card.

Telecheck supposedly declined a check on January 13th, 2025 for $40.26, made out to Walmart. I contacted Telecheck, they gave me that information, but I have no record on my bank statement that it was returned.

'Rain' at Telecheck said she can't help if it was a debit card. I don't have any checks to write from ICCU.

I only use a debit card. HELP.

Loss:
$40
Cons:
  • Decline debit cards but dont have any information for consumer

Preferred solution: Apology

User's recommendation: Good luck if you are declined

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Maty M Dvt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Declined

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Why was my debit card declined by Telecheck? I never write checks. This transaction doesn't show up on my bank statement.

Preferred solution: Apology

User's recommendation: Good luck trying to get anything resolved!

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Sadiyah Yan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need to see about a check I know I have a check return but never received a letter

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AI Highlights
  • - It is difficult to pay a returned check through an automated phone system.
  • - No alternative payment options; user cannot answer the required questions.

I know I have a returned check I've been trying to pay it for months but can't get through the answering auto thingy, I've tried so many times but the I can't answer what they are asking for and there is no other options I just want to pay it but need all this unnecessary information

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Anonymous
map-marker Loma Linda, California

Terrible experience.

AI Highlights
  • - TeleCheck denied my checks due to lack of history.
  • - I was told to wait 24 hours and retry, but I had to leave.
  • - A $500 check was denied despite funds.

I never write checks, but I needed to pay the dealership for a costly $3k car repair and didn't want to get charged a 3% credit card fee. The dealership ran the check through twice and it was denied both times.

I called into TeleCheck to find out what the problem was. They asked me a bunch of questions to verify my identity and then said pretty much, yeah, you are denied because lack of history. I was told I could wait 24 hours and try again! I'm standing at a dealership with my ride waiting outside and am leaving on vacation tomorrow.

I'm not waiting 24 hours to try again! I finally decided to use all the cash I had on hand for vacation which was about $2500 and tried to write a check for the remaining $500 and that was DENIED too! What a joke. The account had 10x that amount in it, and I've got a credit score of 828.

Maybe this is just a ploy to force people to pay the service fee to use a credit card.

Bottom line is this...The merchant/dealership doesn't care. They pay for this service to protect themselves. TeleCheck doesn't care either. They get paid by the merchant.

So, they both win while it's only the customer who loses.

And there is nothing we can do about that. Terr

User's recommendation: Refuse to use businesses that employ this service

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Anonymous
map-marker Alexandria, Virginia

Prevented the use of a check to pay for disabled person's items at Walmart

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AI Highlights
  • - TeleCheck denied a check from a Social Security disability account at Walmart.
  • - New account with few checks written; checks are rejected.

In preparation for my disabled daughter's move into a group home, we took her to Walmart to buy personal care items. Telecheck denied a check written from her social security disability account despite adequate funds in the account, and no history of fraudulent or returned checks or other negative information.

It seems that because the account is relatively new, with few checks written on it, they automatically reject those checks. We have few ways to pay for my daughter's needs because of social security disability rules, and telecheck is making her life even harder than it needs to be.

User's recommendation: None. You are at the mercy of third parties like telecheck that interfere with your financial transactions.

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Makyiah Bmj

Great service

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Great customer service! The man answered all my questions and helped me to understand what the process because unfortunately I had a check returned.

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Larry K Tmp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To resolve a check problem

Speak to a human person to help resolve the problem. There are too many useless items to try to resolve just one problem!

Loss:
$58
Cons:
  • Take to a human representative

Preferred solution: Info on check I wrote and the account got cancelled because my acct was compromised by unknown person/s

View full review

About

Related Companies

Fiserv, Money Network, BluePay, Popmoney, BillMatrix

Summary

TeleCheck has been on the market for almost 40 years. The company is headquartered in Houston, Texas. It helps merchants to increase sales, accelerate cash flows and low the operating expenses. And for the customers it offers an extended choice of payment options. The company provides check verification and warranty services as well. These services provide merchants with an increased level of protection against frauds at the point-of-sale. The company operates throughout the United States and Canada. Electronic Check Acceptance is another benefit of TeleCheck. It helps to convert checks into electronic transactions at the point-of-sale and automatically adds the funds to the person's bank account.

Telecheck reviews and complaints

Telecheck is ranked 940 out of 5728 in Financial Services category

Area Served

Worldwide

Payment Methods

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