This weekend I was trying to purchase items that I needed for my business and some things for pleasure. I had gotten my income taxes and lost my debit card.
On three occasions in less than a week you company denied me access to my money that I worked very hard for. The range was from $24 to $2200. I am very unhappy. I bought gas for $25 and could not access any of my funds to pay.
This is very embarrassing and demeaning to those of us that work hard and have to in turn count out pennies because your automated system makes decisions about MY money. I did call and talk to a representative to verify information only to find out that there is an unwillingness to help even though we are given phone numbers to call. Your company is very unprofessional. Once you are verified by you bank you can get things resolved over the phone at that time.
Your company should do this so that people can have access to their money. I work from home and this ordeal has cost me 2 days of work.